Shipping & Returns
Shipping & Handling Charges
(Please find delivery information below table)
|United Kingdom||Orders under £100
Orders over £100
|Rest of World||Flat charge||£20|
All distribution for orders placed on this website is handled by Macmillan Distributon (MDL). Most orders will be shipped using DPD or UPS as courier. You will receive a tracking number when your items are shipped, via email.
Titles that are currently available are dispatched immediately (within 3 working days), but pre-order titles will be dispatched separately when they become available (as per their publication date). The shipping cost will depend on the customer’s delivery address. Some of our books are printed on order. These will take up to an extra 10 days to be delivered. You will be made aware of these products on the product page, basket page and checkout review page.
Delivery times vary according to destination.
For more information please call Customer Service on +44 (0) 131 650 4218, Monday to Friday between 9:30am and 5:30pm GMT or email us at email@example.com.
In this section you will find information about:
You can always return an item if it is defective in any way.
The cost of returned goods will be refunded to you, along with outbound delivery costs but please note that you must cover the costs of returning the item.
Please note that refunds will be returned to the same method of payment you used in purchasing from the site – i.e. refunds will only be paid to your card or Paypal account, and cannot be paid in cash.
Please re-package items and include a copy of the receipt. The return address is:
Edinburgh University Press
12 Jackson's Entry
The Tun - Holyrood Road
Edinburgh EH8 8PJ
We recommend you ask for proof of postage when returning an item, as it may be necessary in order to process a refund, should your item fail to reach us.
Under the United Kingdom's Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel the contract for the purchase of any item within 14 days of delivery. This legal right applies to all of our physical products. If your purchase qualifies for cancellation and you would like to cancel the contract please email Customer Services quoting your order number at firstname.lastname@example.org.
You must take reasonable care of the items and must not use them. Please note that cancellations under these terms can only be accepted within 14 days of delivery. When you have cancelled your contract, you must return the items to us so that we receive them within 14 days of your cancellation of the contract. You will be responsible for the cost of delivering the items back to us, unless we delivered an item to you in error or the items were faulty. Once we have begun the delivery process, you cannot cancel any contract you have with us for any services we have already carried out.
All ebook purchases are non-refundable, unless there is a fault with them.